Returns & Exchanges Policy
Last Updated: [05.03.25]

Thank you for shopping at OddFish Streetwear! We strive to ensure that you are completely satisfied with your purchase. If for any reason you’re not happy with your order, we’ve outlined our return and exchange process below.

1. Returns Eligibility

We accept returns for most products, provided that:

• The item is in new, unworn, and unused condition.
• The item is returned within 30 days of receipt.
• The item is free from any damage, stains, or alterations.
• The original tags (if applicable) are attached.

Note: Some items may be ineligible for returns, including custom or personalized items, or products that are marked as “Final Sale” at the time of purchase.

2. How to Return an Item

If you’d like to return an item, please follow these steps:

1. Contact Us: Email our customer service team at sales@hotpink-trout-523806.hostingersite.com with your order number and the reason for your return.
2. Return Authorization: Once your return request is approved, we’ll send you detailed instructions on how to return your item, including the return address.
3. Return Shipping: You will be responsible for return shipping fees unless the return is due to a mistake on our part (e.g., wrong item sent, damaged item).
4. Pack the Item: Ensure the item is securely packed in its original packaging, if possible, to avoid damage during return shipping.

3. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact us within 30 days of receiving your order. Once we’ve processed your return, we’ll send you instructions on how to place your exchange order. The customer is responsible for return shipping fees unless the exchange is due to a defect or error on our part.

4. Refunds

Once we receive and inspect your returned item, we’ll process your refund. Refunds will be issued to the original payment method used for the purchase. Please note that:

• Shipping costs are non-refundable unless the return is due to an error on our part (such as incorrect or damaged items).
• It may take up to 5-7 business days for the refund to appear in your account, depending on your bank or payment provider.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at sales@hotpink-trout-523806.hostingersite.com with photos of the issue and your order number. We will provide a replacement or issue a full refund, including any return shipping costs.

6. Non-Returnable Items

Unfortunately, the following items cannot be returned or exchanged:

• Custom or personalized items.
• Gift cards.
• Items marked as “Final Sale.”

7. Sale Items

Sale items are only eligible for return or exchange if they are defective or damaged upon receipt. All sale items are considered “Final Sale” after purchase, and we cannot accept returns or exchanges on them.

8. Shipping Fees

If the return is due to a change of mind, the customer is responsible for paying the return shipping fees. We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

9. Contact Us

If you have any questions or concerns regarding our Returns & Exchanges Policy, please don’t hesitate to reach out to us at:

Email: sales@hotpink-trout-523806.hostingersite.com

Thank you for shopping with OddFish Streetwear! We appreciate your business and are here to help if you need any assistance with returns or exchanges.